Using your WPA Healthcare Policy for Physiotherapy in Norwich
If you are struggling with a persistent injury or sudden pain, the last thing you need is a mountain of paperwork. At Recover Physio, we are proud to be a registered WPA partner, offering a seamless way for you to access specialist care without the administrative headache. We believe in permanent recovery rather than just masking symptoms, and as a fee-assured provider, we handle the billing directly with WPA so you can focus entirely on getting better.
Even if your insurer has already suggested other clinics, it is important to know that you have the right to choose your own therapist. If you want to experience the Recover Physio difference at our Norwich city centre or Horsford clinics, simply let them know we are your preferred provider.
How to Start your Recovery with WPA
Accessing your WPA health insurance physiotherapy is a straightforward process designed to get you on the treatment table as quickly as possible.
- Get your authorisation code: Contact WPA to notify them of your injury. They will provide you with a pre-authorisation code and confirm the number of sessions available to you.
- Check your referral requirements: Most WPA policies allow for “direct access,” but it is always vital to check if they require a quick GP triage or referral first.
- Book your Recover Physio appointment: Once you have your membership number and authorisation code, you are ready to book. Having these details to hand allows us to streamline your first visit.
Request an appointment on 01603 905111
What Should I do if WPA does not offer Recover Physio as One of my Options?
It is a common scenario: you call your insurer, and they provide a list of two or three local clinics, which may not be convenient for you to attend. However, because our therapists are registered and approved by WPA, you are not restricted to that initial list. You can specifically request to be treated at Recover Physio.
What conditions are covered?
Most musculoskeletal (MSK) issues are eligible for coverage under your WPA policy. Whether you are dealing with a sports injury, a workplace strain, or rehabilitation following surgery, our team is equipped to help.
- Lower back pain and sciatica: We use manual therapy and neurodynamic exercises to relieve nerve compression.
- Neck and shoulder pain: From frozen shoulder to postural tension, we restore stability and movement.
- Knee and hip injuries: Targeted rehab for osteoarthritis or ligament tears.
- Post-surgical rehabilitation: Specialist support to help you regain strength after an operation.
While most acute issues are covered, we recommend checking your policy for any exclusions regarding “chronic conditions”.
Why Choose Recover Physio for your WPA Physiotherapy Treatment?
Since 2012, our mission has been to change how people perceive physiotherapy. We don’t just “rub where it hurts”, we use evidence-based techniques to find the root cause of your condition.
Our clinicians are trained by world-leading experts in complex areas like TMJ disorder, concussion rehabilitation, and chronic back pain. By choosing us, you benefit from:
- Direct billing: We invoice WPA directly, removing the stress of paying upfront and claiming back later.
- Expert facilities: Access to the flagship Princes Street clinic or the outdoor rehab pitches at The Nest.
- Personalised roadmaps: Every patient receives a bespoke plan tailored to their specific lifestyle goals.
Understanding your Policy Excess
Transparency is essential for a stress-free recovery. Many private health policies include an “excess”, a set amount you pay towards your treatment before your insurance cover takes over. While we handle billing with WPA, if you have an excess on your policy, this small portion will be paid directly to the clinic.
Speak to a Therapist
If you would like to discuss your condition to find out how we can help, you can speak to one of our friendly therapists. Just click below to request a callback from a member of our team.
Alternatively, if you would like to get going with your treatment straight away you can book an initial assessment contacting our team on 01603 905111 with your pre-authorisation code to hand.
Frequently Asked Questions
Yes, WPA typically covers private physiotherapy part of their standard health insurance plans. Most policies allow for direct billing, meaning we handle the costs with WPA on your behalf while you focus on your recovery.
The number of sessions depends on your specific level of cover, and the decision of your insurer. When you contact WPA, they will confirm the level of cover and provide an authorisation code outlining what has been approved. If clinically appropriate, we may provide progress reports to insurers for review of further treatment. Approval of additional sessions remains at the discretion of WPA.
Cover is determined by your individual AXA insurance policy. We recommend confirming your level of benefit and any exclusions directly with WPA before booking.
Private treatment via your WPA policy offers significantly faster access to care, with most patients seen within days rather than waiting weeks or months on an NHS list. You also benefit from longer, hands-on sessions and the flexibility to choose a specific expert at our Norwich city centre or Horsford clinics.