Using your AXA Health Insurance for Physiotherapy in Norwich
If you are living with persistent pain or a recent injury, you want a solution that doesn’t just mask the symptoms but addresses the root cause. At Recover Physio, we are proud to be a recognised provider for AXA Health, allowing you to access our specialist care through your private medical insurance.
Our team of expert physiotherapists in Norwich is dedicated to helping you return to your optimum activity levels, whether that means returning to competitive sport or simply walking to the shops without discomfort. By choosing us, you benefit from a service that prioritises permanent recovery and outstanding patient care.
How to get Physio Treatment with your AXA Policy
Accessing treatment at our Princes Street or The Nest clinics using your AXA Health cover is a straightforward process designed to get you moving as quickly as possible.
- Confirm your cover: Before booking, contact AXA Health to confirm your physiotherapy benefit, check whether an excess applies, and request an authorisation code.
- Obtain authorisation: Contact AXA Health directly to notify them of your injury. They will provide you with an authorisation code and specify the number of sessions approved for your treatment.
- Book your assessment: Once you have your authorisation code and your AXA membership number, you can book your initial assessment at either of our Norwich locations.
- We handle the rest: After your session, we can usually invoice AXA Health directly, meaning you can focus entirely on your rehabilitation journey.
Request an appointment on 01603 905111
What should I do if AXA does not offer Recover Physio as one of my options?
When you first call to authorise your treatment, AXA may offer you a choice of three local clinics. However, you are not limited to that initial selection, if they aren’t convenient for you. Since Recover Physio is a fully registered AXA provider, you can simply inform them that you wish to see us at either our Princes Street or The Nest locations.
Why choose Recover Physio for your AXA Treatment?
We believe that movement is medicine. Our approach combines evidence-based techniques with a deep understanding of human biomechanics to ensure your recovery is efficient and lasting.
Specialist Expertise
Our physiotherapists have extensive experience in treating a wide array of musculoskeletal conditions, including:
- Back and neck pain: Addressing postural strain and spinal issues to restore mobility.
- Sports injuries: Specialist rehabilitation for ligament damage, muscle tears, and return-to-play protocols.
- Joint pain: Comprehensive care for osteoarthritis of the hips and knees, or complex shoulder symptoms.
- Post-surgery recovery: Tailored programmes to help you regain strength and function following surgery.
A Systematic Approach to Recovery
We don’t just provide temporary relief. Our team uses a systematic approach to find the root cause of your injury. From the moment you arrive at our city centre clinic or our fully accessible facility at The Nest, we work closely with you to create a customised roadmap for your recovery.
Understanding your Policy Excess
Many AXA policies include an “excess” which is a fixed amount you contribute before your insurance begins to reimburse treatment. We recommend checking your policy documents or contacting AXA to confirm if an excess applies to your physiotherapy cover.
Speak to a Therapist
If you would like to discuss your condition to find out how we can help, you can speak to one of our friendly therapists.Just click below to request a callback from a member of our team.
Alternatively, if you would like to get going with your treatment straight away you can book an initial assessment using your AXA authorisation code by contacting our team on 01603 905111.
Frequently Asked Questions
AXA may authorise physiotherapy directly or via one of their clinical pathways. To get started, you simply need to obtain a pre-authorisation code from AXA and provide it to our team when booking your assessment.
The number of sessions approved depends entirely on your individual AXA policy and how your claim is authorised. Once you contact AXA, they will confirm the level of cover and provide an authorisation code outlining what has been approved. If further treatment is clinically required, we can provide progress reports to AXA for review.
AXA insurance is designed for acute conditions and new injuries, meaning it generally does not cover long-term maintenance for chronic issues like persistent arthritis. Additionally, some policies may exclude specific add-ons such as sports massage or Pilates, so it is vital to check your individual policy terms.
Private treatment at Recover Physio offers significantly shorter waiting times and longer appointment slots than typical NHS services. This allows our expert team to use advanced technology and hands-on techniques to focus on your permanent recovery rather than just basic functional management.